Before submitting a request, please look at the following Frequently Asked Questions
to see if you can find your answer:
- What constitutes an
emergency?
-
Emergencies are urgent situations that threaten safety and or property if not immediately
addressed, such as fire, flooding, main sewer line stoppage, or break-in. In such
a case, call our office at 334-887-3425. If an emergency occurs after office hours,
call our office and follow the instructions to leave an emergency message and someone
will call you back. PLEASE DO NOT USE THE EMERGENCY SERVICE LINE TO LEAVE A ROUTINE
MAINTENANCE REQUEST.
Still having problems? Click here to fill out a
maintenance request.
- Routine Maintenance
Request
-
You may submit your request on line or call our office during normal business hours.
After hours, just leave a message on our office non-emergency line.
Still having problems? Click here to fill out a
maintenance request.
- Clogged or Slow Drains
-
If ALL of the drains in your residence are clogged or backing up call the First
Realty office for maintenance service. Do not run dishwasher, washing machine or
flush any toilets until the problem has been corrected. If only one sink, tub or
toilet is clogged first try plunging that drain.. If that doesn’t correct the problem
then call First Realty for maintenance service. You may be charged if the drain
is clogged with hair, paper towels or any foreign object.
Still having problems? Click here to fill out a
maintenance request.
- Heating and Air Conditioning
-
If your air conditioner or heater is blowing air but not heating or cooling then
check the filter. The system will not work properly if the filter is clogged. If
the filter is clogged, replace it. If the filter is ok then call First Realty for
maintenance service.
Still having problems? Click here to fill out a
maintenance request.
- Air Conditioner is Leaking
-
Call First Realty for maintenance service. Turn your air conditioner off until the
problem has been corrected.
Still having problems? Click here to fill out a
maintenance request.
- No Hot Water
-
Check the breaker that controls your water heater and turn it off and then back
on again. Wait up to an hour to see if the problem has been corrected. If your water
heater is gas, make sure that you have applied for gas service at your residence.
If you still have no hot water then call First Realty for maintenance service.
Still having problems? Click here to fill out a
maintenance request.
- Garbage Disposal Not
Working
-
If your disposal does not work at all then turn the switch off and push the reset
button which is located directly on the bottom of the disposal. If that doesn’t
solve the problem or your disposal hums when turned on, then call First Realty for
maintenance service. If the disposal is jammed by a utensil, coin, bottle top, or is
packed with food you will be charged for the service call
Still having problems? Click here to fill out a
maintenance request.
- Power Outage
-
If the power to your entire residence is out it is most likely a local interruption
of service . Check to see if your neighbors have power first then call Alabama Power
to report the problem, 1-800-292-4008. If only a portion of your residence is without
power then check all of your breakers. Turn all the breakers off and then back on
to restore service. If that doesn’t correct the problem call First Realty for maintenance
service.
Still having problems? Click here to fill out a
maintenance request.
- Lock Outs
-
Most apartment complexes have resident managers who can let you in during reasonable
hours. If you are locked out during business hours you can call First Realty for
assistance. The following companies offer after hours lock services for a fee.
American
Lock and Key, 334-826-8990
A-1 Lock and Key, 334-821-0800
Still having problems? Click here to fill out a
maintenance request.
Still can't find your answer? Submit a request.