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Maintenance Request

Log on to Your Tenant Portal and Submit a Maintenance Request

Before submitting a request, please look at the following Frequently Asked Questions below to see if you can find your answer. If you have done this and still need to a maintenance request, please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please click on the Get Started button below.

Get Started Login


What constitutes an emergency?

    Emergencies are urgent situations that threaten safety and or property if not immediately addressed, such as fire, flooding, main sewer line stoppage, or break-in. In such a case, call our office at 334-887-3425. If an emergency occurs after office hours, call our office and follow the instructions to leave an emergency message and someone will call you back. PLEASE DO NOT USE THE EMERGENCY SERVICE LINE TO LEAVE A ROUTINE MAINTENANCE REQUEST.

Routine Maintenance Request

    You may submit your request online or call our office during normal business hours. After hours, just leave a message on our office non-emergency line.

Clogged or Slow Drains

    If ALL of the drains in your residence are clogged or backing up call the First Realty office for maintenance service. Do not run dishwasher, washing machine or flush any toilets until the problem has been corrected. If only one sink, tub or toilet is clogged first try plunging that drain.. If that doesn’t correct the problem then call First Realty for maintenance service. You may be charged if the drain is clogged with hair, paper towels or any foreign object.

Heating and Air Conditioning

    If your air conditioner or heater is blowing air but not heating or cooling then check the filter. The system will not work properly if the filter is clogged. If the filter is clogged, replace it. If the filter is ok then call First Realty for maintenance service.

No Hot Water

    Check the breaker that controls your water heater and turn it off and then back on again. Wait up to an hour to see if the problem has been corrected. If your water heater is gas, make sure that you have applied for gas service at your residence. If you still have no hot water then call First Realty for maintenance service.

Garbage Disposal Not Working

    If your disposal does not work at all then turn the switch off and push the reset button which is located directly on the bottom of the disposal. If that doesn’t solve the problem or your disposal hums when turned on, then call First Realty for maintenance service. If the disposal is jammed by a utensil, coin, bottle top, or is packed with food you will be charged for the service call

Air Conditioner is Leaking

    Call First Realty for maintenance service. Turn your air conditioner off until the problem has been corrected.

Power Outage

    If the power to your entire residence is out it is most likely a local interruption of service. Check to see if your neighbors have power first then call Alabama Power to report the problem, 1-800-292-4008. If only a portion of your residence is without power then check all of your breakers. Turn all the breakers off and then back on to restore service. If that doesn’t correct the problem call First Realty for maintenance service.

Lock Outs

    If the power to your entire residence is out it is most likely a local interruption of service . Check to see if your neighbors have power first then call Alabama Power to report the problem, 1-800-292-4008. If only a portion of your residence is without power then check all of your breakers. Turn all the breakers off and then back on to restore service. If that doesn’t correct the problem call First Realty for maintenance service.